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Contributor
Jason559

Customizing "Stay in touch" feature

We're attempting to customzie the stay in touch feature. We've recently imported our users data and want to put out requests for updates/additions. We'd like to specificaly do two things:

1. Remove the field "(Assitant)" and "(Asst. Phone)" and replace "(Assistant)" with SMS/Text Number.

2. We'd like to change the words that are displayed in the message so for example, currently, it shows "(Primary Street)" if we do not have their address. We'd like it to possibly say "Please provide your street address" (so they know we don't have it and would like that information.

Can anyone point me in the right direction for customizing/changing the way this works?
Regular Contributor
Garry_Polmateer

Re: Customizing "Stay in touch" feature

It's not customizable at this time.  Not the greatest thing in the world.  Vote up the idea here, so Salesforce will hopefully include it in the Summer release:

 

http://sites.force.com/ideaexchange/ideaView?c=09a30000000D9xt&id=08730000000BrpvAAC

 

Take care,

 

Garry

Garry Polmateer
Business Analyst
Certified Salesforce Administrator & Consultant
Follow me on Twitter Here - http://www.twitter.com/darthgarry
Contributor
Jason559

Re: Customizing "Stay in touch" feature

Worried that might be the case, oh well.  Any ideas who I would alert at salesforce that their images at the top and bottom of the stay in touch emails are broken?  I looked at the source code and the seem to link to /img/ and I can't find any way to customize or fix those either.
Regular Contributor
Garry_Polmateer

Re: Customizing "Stay in touch" feature

I would go to the help & training menu, click the "My Cases" tab and log a case with support.

 

-Garry

Garry Polmateer
Business Analyst
Certified Salesforce Administrator & Consultant
Follow me on Twitter Here - http://www.twitter.com/darthgarry
Contributor
Jason559

Re: Customizing "Stay in touch" feature

Thank you, I had no idea about the way to contact support.  I believe I discovered the issue, I'm unsure if it will be corrected, but for anyone else looking at the same problem: 

When looking at the email source code for example, it shows only:
/img/sit_hdr_left.jpg
I believe the issue is that SF is specifying a value BASE href that hotmail (and our email client) does not support.

Hoping they will go back to using a "traditional" a href link that includes the salesforce.com domain in it to avoid these compatibility issues.